We aim to despatch orders within 1-2 working days.

Expect shipping to take 3-5 working days after the order leaves our factory.

No, Wellington Chocolate Factory aims to despatch all orders within 1-2 working days after an order is placed.

No. But our retail store is open 10-4 Tuesday-Sunday, with all the stock online available in store (unless otherwise noted).

Feel free to pop in and purchase your chocolate (and maybe one of our famous hot chocolates too!)

At this stage we only ship to Australia. Due to current delivery delays, you can expect your order to arrive in 10-15 working days.

Get in touch with us at orders@wcf.co.nz if your order hasn't arrived after 6 working days from date of despatch.

Please get in touch with our despatch team as soon as possible to advise of the change in shipping address (orders@wcf.co.nz or 04 385 7555).

Our despatch team will endeavour to make this change if possible prior to being picked up by the courier.

We cannot make any changes to shipping address once your order has been shipped.

If your order has been shipped, you will need to contact NZ Post to see if this is possible.

No. See shipping information for delivery times. If you are in Wellington you can stop by out Eva St factory and pickup in person.

All of our chocolate 'may contain traces of gluten or gluten containing cereals', or gluten may be specified as an allergen.

We run production in a kitchen environment, which uses gluten containing products, as well as making some products which contain gluten, and while we clean thoroughly, we do not test our products for traces of gluten, so cannot claim they are gluten free and/or remove the allergen statement.

None of our chocolates are dairy free, they all 'may contain traces of dairy', or dairy/milk may be specified as an allergen.

We run both dairy and non-dairy products, and and while we clean thoroughly, we do not test our products for traces of dairy, so cannot claim they are dairy free and/or remove the allergen statement. 

Many of our products are vegan. Please see each product page for full ingredient details.

No, our chocolate contains cane sugar or coconut sugar. 

We ethically source from smaller holder farmers. We have started a relationship with growers in Vanuatu under our grower partner program, which we pay a premium for higher quality beans and a living wage to farmers.

As of December 2024 we have committed to sourcing all future cacao exclusively from our Pacific neighbours. 

Chocolate is made to be stored at room temperature and not in the fridge. This is to reduce the chance of 'bloom' on the chocolate (the white layer that can often be seen on badly stored chocolate, which is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate), as bloom can occur at low temperatures. However, it can occur faster at higher temperatures (as well as melting!), so it is dependent on the storage conditions available to you. We recommend eating your chocolate quickly if you live in a hot climate. 

The white layer that can often be seen on badly stored chocolate is called bloom. It is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate.

No, all cocoa beans contain an element of carbohydrates.