We use NZ Post as our courier provider. Expect shipping to take 2-5 working days. 

No, Wellington Chocolate Factory aims to despatch all orders the following working day.

We have currently stopped our pick up service, but our retail store is open 10-4 Thursday-Sunday, with all the stock online available, so feel free to pop in and purchase your chocolate (and maybe one of our famous hot chocolates too!)

At this stage we only ship to Australia. Due to current delivery delays, you can expect your order to arrive in 10-15 working days.

Get in touch with us at orders@wcf.co.nz if your order hasn't arrived after 5 working days from date of despatch.

Please get in touch with our despatch team as soon as possible to advise of the change in shipping address (orders@wcf.co.nz or 04 385 7555). Our despatch team will endeavour to make this change if possible prior to being picked up by the courier. However we cannot make any changes to shipping address once your order has been shipped. If your order has been shipped, you will need to contact NZ Post to see if this is possible.

No, we aim to process orders the following working day. See shipping information for delivery times.

All of our chocolate 'may contain traces of gluten or gluten containing cereals', or gluten may be specified as an allergen. We run production in a kitchen environment, which uses gluten containing products, as well as making some products which contain gluten, and while we clean thoroughly, we do not test our products for traces of gluten, so cannot claim they are gluten free and/or remove the allergen statement.

None of our chocolates are dairy free, they all 'may contain traces of dairy', or dairy/milk may be specified as an allergen. We run both dairy and non-dairy products, and and while we clean thoroughly, we do not test our products for traces of dairy, so cannot claim they are dairy free and/or remove the allergen statement. 

Our vegan bars are Peru, Coconut, and Vanuatu. Some limited edition bars are also vegan. They are not dairy free as there is potential for cross contamination from our dairy containing products, however they are classed as vegan as we have not intentionally added any animal products and/or byproducts. Some of our range is vegan.

No, our chocolate contains organic cane sugar or coconut sugar. 

We ethically source from smaller holder farmers. We have started a relationship with growers in Vanuatu under our grower partner program, which we pay a premium for higher quality beans and a living wage to farmers. We are looking to source our cocoa beans exclusively from our Pacific neighbours in the future. 

Chocolate is made to be stored at room temperature and not in the fridge. This is to reduce the chance of 'bloom' on the chocolate (the white layer that can often be seen on badly stored chocolate, which is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate), as bloom can occur at low temperatures. However, it can occur faster at higher temperatures (as well as melting!), so it is dependent on the storage conditions available to you. We recommend eating your chocolate quickly if you live in a hot climate. 

The white layer that can often be seen on badly stored chocolate is called bloom. It is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate.

No, all cocoa beans contain an element of carbohydrates.

The white layer that can often be seen on badly stored chocolate is called bloom. It is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate.

No, you can only use one discount code per order.