Custom wrapper FAQ

Creating a custom wrapper is the perfect way to personalise your chocolate bars on your Original Chocolatier Experience. Great for gifts, birthdays and any occasion!

While the image-uploading process should work seamlessly here are a few tips to make your wrapper shine. 

Image selection:

Start with a high-quality image. The better resolution image you provide the better the final print looks. 

Choose a well-lit image with the focus point in the lower centre. 

If you want your image to be entirely visible on the front of the bar, make sure there is a enough room on either side of the image to account for the folding.

Seem the image below for an example of what a full wrapper looks like unfolded and folded to plan out how your final wrapped bar will look. Our uploading tool will help you position your image correctly.

The uploading interface:

To upload your image correct, follow the steps below.

  • Click on the "choose file" button
  • Choose your file
  • Use the image adjustment tool to position the image to your liking.
  • Click the tick mark icon when you are finished.
  • Click "add to cart" to add the custom wrapper to your cart.

The quantity in your shopping cart should match the number of chocolatier tickets you'd like to add the custom wrappers to.

Due to printing constraints we can only accept one wrapper image per experience ticket.

Additional information:

Please note that custom wrappers are only available for our Original Chocolatier Experience. If you have booked a private experience please email retail@wcf.co.nz for group custom wrapper rates.

You must upload your wrapper 7 days before your scheduled experience. If you upload it after this we cannot guarantee it will be printed in time for your experience.

If purchasing separately from a Chocolatier Experience please book your booking time and date in the notes section of your order. 

Full T&Cs:

  • You must upload your wrapper 7 days before your scheduled experience. If you upload it after this we cannot guarantee it will be printed in time for your experience.
  • There are no refunds for custom wrappers if you cancel you Chocolatier Experience. 
  • Custom wrappers are only available for our Chocolatier Experience.
  • File size is limited to 10MB.
  • WCF reserves the right to adjust the provided image (if needed) during the printing process.
  • WCF will not print any material that would infringe on copyright law.
  • WCF reserves the right to refuse printing of material that we deem defamatory, obscene, indecent, harassing, threatening or pornographic.
  • By uploading an image you agree that you will not, to the best of your knowledge, upload files that contain viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate our systems, data or personal information. Result in doing so will lead to prosecution to the full extent of the law.